RETURNS

5ENSES DOES NOT OFFER REFUNDS, WE RUN AN EXCHANGE ONLY POLICY.

 WE UNDERSTAND THAT SOMETIMES THE FIT ISN’T RIGHT, SO AT 5ENSES WE ARE HAPPY TO ACCEPT EXCHANGES ON ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURITY TAGS AND LABELS. THIS APPLIES TO ANY ITEM DESPATCHED TO US WITHIN 14 DAYS OF RECEIPT BY YOU.

IT IS IMPORTANT TO NOTE THAT SHIPPING COSTS ARE NOT COVERED BY 5ENSES WHEN SENT BACK, SO WE SUGGEST USING YOUR LOCAL POST OFFICE FOR THE BEST SERVICE AND TRACKING ID.


JUST SEND US OVER AN EMAIL AT CONTACT@5ENSESOFFICIAL.COM AND WE’LL BE HAPPY TO HELP YOU OUT.

IN YOUR EMAIL PLEASE SPECIFY THE FOLLOWING:

NAME 

ORDER NUMBER

REASON FOR EXCHANGE 

YOU CAN EXCHANGE YOUR ITEM FOR ANY SIZE OR ITEM AND WE SEND THEM BACK TO YOU AT NO EXTRA CHARGE. WE OFFER 2 EXCHANGES FOR EVERY ITEM.

IF THE REPLACEMENT COSTS EXTRA, A GIFT CARD WILL NEED TO BE PURCHASED FOR THE DIFFERENCE. PLEASE LET US KNOW IF YOU HAVE MADE THE PURCHASE AT CONTACT@5ENSESOFFICIAL.COM

IF YOUR SIZE IS UNAVAILABLE AFTER YOU PLACE AN ORDER, YOU WILL BE GIVEN A FULL REFUND TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5-10 WORKING DAYS. 

PLEASE NOTE THAT CARD REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS VARIES BETWEEN BANKS, SO PLEASE SPEAK TO YOUR BANK FOR ANY MORE INFO REGARDING PROCESSING TIMES AS THIS IS OUT OF OUR CONTROL.