Refund policy


At 5ENSES, we want you to love your purchase. If you’re not completely satisfied, we offer refunds or exchanges on all orders, provided items are returned in their original condition and packaging.

Refund & Exchanges

Every garment is thoroughly checked before it is sent off. 

We offer exchanges or refunds for defects and damages within the first 14 days for UK customers and 21 days for international customers.

How to request a refund or exchange:

  1. Send an email to info@5enses.store stating the garment item name on the site.
  2. Please provide us with a description or a picture of the defect/damages (if any)
  3. Once we have received your new preferred size we will provide you with the address the garment needs to be sent back to.
  4. Once we have received your item we will send a replacement out you.
  5. Please note we reserve the right to refuse any items sent back that have been worn and has had tags removed.
  6. Item(s) used, washed, or damaged will be sent back to the address listed on your order. 
  7. Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or makeup stains. 

 

SIZING ISSUES

We want everything to fit you perfectly, but we understand the the right size may not always be chosen for this reason we offer a refund or exchange policy within the first 14 days for UK customers and 21 days for international customers.

 Please refer to size guide.

  1. Send us an email at info@5enses.store stating the garment item name on the site, the size you ordered and the size you would prefer.
  2. Once we have received your new preferred size we will provide you with the address the garment needs to be sent back to.
  3. Once we have received your item we will check it has met all our requirements for exchanges and issue you with your preferred size and send this out to you.
  4. Please note we reserve the right to refuse any items sent back that does not adhere to our exchange policy.
  5. Item(s) used, washed, or damaged will be sent back to the address listed on your order.  
  6. Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or makeup stains. 

 

Please note 5enses does not cover any exchange or refund costs, however we will be responsible for the cost of sending back your replacement only.

  • Refunds include the product price only, excluding original shipping fees.
  • Customers are responsible for return shipping fees unless the item was received damaged or incorrect.
  • Please allow 3–10 working days for your return to be processed.
  • Keep proof of postage, as 5enses cannot be held responsible for lost returns.

 

CONTACT US

For any questions, please email us at info@5enses.store.

Please allow  up to 24 hours for a response.